Purchase help

For a missing pack, equipping your look or an account problem, email Nihongo Circle at techspacewizard@gmail.com. For payments, receipts and refund requests for purchases sold through Link, you can also contact Link support. The checkout page and receipt identify the seller for your transaction.

1. Check that you are using the same Nihongo Circle account you used when starting checkout. The pack belongs to that account.
2. Open your wardrobe (sign-in required). Once the pack is marked owned, choose “Wear the whole pack” or switch on individual items. Items start hidden on your first purchase; buying the pack again can restore your saved selections.
3. If payment is still processing, wait for confirmation and refresh your wardrobe. Don’t pay again to try to fix a missing pack.
4. If you still need help, email us with the details below. You do not need to sign in to contact us.

To request a refund or exercise an applicable right of withdrawal, contact Link support for a purchase sold through Link, or email us. Include the pack name, purchase date and receipt or order reference if available. We can help investigate a product issue and coordinate with the payment provider.

A successful full refund or a payment dispute removes access to the cosmetic pack bought with that payment. Partial or failed refunds do not automatically remove it. Your learning progress, free features and earned rewards are unaffected. If a dispute has been resolved, contact us to review access; it is not restored automatically.

Nothing on this page limits your statutory cancellation, withdrawal, refund or digital-content rights. Merely equipping an item does not by itself waive those rights. Any applicable purchase conditions are shown in the purchase terms, checkout and your receipt.

• Your Nihongo Circle handle, if you can access it; tell us if sign-in is the problem.
• The pack name, approximate purchase date and receipt or order reference, if available.
• A short description of what happened and whether payment is complete or still pending.

Never send your password, one-time sign-in codes, full card number or card security code. If you attach a screenshot or receipt, hide payment details and any information unrelated to your request.

Cosmetic packs are for use on this website with the account that bought them; they are not physical goods or transferable items. Before deleting an account with a purchase issue, contact us so we can help you find the relevant order. See our purchase privacy information for how purchase and support data are used.